With many tech companies setting goals around reaching profitability over growth as was previously the case, N26 has been investigating the highest value use cases for GenAI and prioritising them for maximum benefit within Retail Banking.

Let's take a look at what has been worked on and what is in flight for 2024 and beyond. I’ll take you at a high level through the process N26 took to identify opportunities and then build a prioritised list of topics that include preventing fraudsters from onboarding, detecting bad actions on the platform, understanding the behaviour of our customers better, helping staff with decisioning in operations, content writing and more.