Consumer Interaction upside down: Turning Reviews into Conversational Support with GenAI
In his keynote, Daniel will shed light on the transformative potential of Generative AI powered chatbots in consumer interactions. He will address different points of the customer journey and show how Gen AI chatbots enable both: increased revenues and decreased costs.
The focus of the keynote will be Otto Groups use of Generative AI to enable natural language search for user reviews, along with insights into how Otto Group has successfully benchmarked Generative AI bots against traditional machine learning-based bots in customer service.
Time & Place
Oct 12
12:30 - 13:00
Hearts Stage
Meet Your Intructors
Daniel Krantz
Division Lead CX & Marketing, Otto Group
Daniel Krantz is Division Lead at Otto Group, where he is part of the senior leadership team, overseeing digital product development and in-house consulting. With a proven track record in building and scaling customer-facing and data-driven digital products, Daniel brings extensive leadership experience across startup, agency, and corporate environments. His expertise spans e-commerce, digital transformation, and innovation management, supported by an agile mindset and a strong affinity for data-driven decision-making.
Passionate about customer experience and technology, Daniel combines a profound understanding of digital ecosystems with a talent for bringing ideas to life. At Otto Group, he leads initiatives to enhance customer satisfaction and drive operational efficiency, leveraging his broad knowledge in product development and digital innovation.