BIO
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Koda Skurzewski is a distinguished leader in the business process outsourcing (BPO), technology, and customer experience sectors, currently serving as the Group Executive Vice President for Sales and Marketing at Mplus Group. With a rich background in these industries, she has collaborated with some of the world's largest companies, developing innovative approaches that create distinct competitive advantages.
Throughout her career, Koda has been at the forefront of integrating advanced technologies to enhance customer experiences. Her leadership at Mplus Group exemplifies a commitment to innovation, as evidenced by the company's development of AI-powered solutions like Buzzeasy, an AI-first customer service platform. These initiatives reflect her vision of leveraging technology to create more efficient and human-centric customer interactions.
TRACKS
Business & CX
This track is for business leaders, technology strategists, and customer success teams who define and execute AI strategies. Discover how to scale AI responsibly, maximize ROI, and align AI systems with organizational goals while maintaining governance, transparency, and trust.
FORMATS
HORIZON
Multi-Expert Short Formats
✓ 1.5 Hours of Various Short Sessions
✓ 4-6 Industry Experts
✓ Keynotes, Success Stories, Demos, Panels
✓ Roundtable Discussions
✓ Interactive Audience-Led Q&A
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