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OUR SPEAKERS
Announcing Our First 2025 Speaker Lineup
James Liu
Head of MB.OS Customer Experience
Mercedes-Benz
James Liu is the Head of MB.OS Customer Experience at Mercedes-Benz AG, leading UX, Speech, and UI Software teams to shape the future of in-car interactions. With extensive expertise spanning over a decade in design, product, and engineering, James is at the forefront of creating seamless, innovative user experiences for next-generation vehicles. Passionate about human-centered design, he focuses on intuitive interfaces and transformative technology, committed to enhancing customer-brand interactions and redefining mobility solutions.
Prof. Julie Wall
Professor of AI & Advanced Computing
University of West London
Julie Wall is a Professor of AI and Advanced Computing at the University of West London. She is a member of the British Standards Institution (BSI) and serves as an expert in the field of AI. Her research focuses on designing intelligent systems to process and model temporal data, with a particular emphasis on speech and language applications
Thomas Neumann
Global Lead on Conversational AI
Vodafone Group
Thomas Neumann is passionate about using new technologies to enhance customer experiences, focusing on digital channels to generate the "wow" effect. A driving force behind the global chatbot and voice assistant solutions, Thomas is fascinated by innovations in the field, recognizing their potential to boost NPS and customer satisfaction. Drawing from over 15 years of experience in the mobile industry, Thomas combines his international experience, diverse roles, and strong interpersonal skills to navigate various business circles and tackle the transition from the app world to the conversational world.
Clara Rizzo
Global Customer Service Project Specialist
On AG
Clara is a dynamic professional with a robust background in customer service, driving global transformative solutions for customer service teams. Her efforts are dedicated to understanding the unique needs of customer service teams from an automation perspective across the diverse landscapes of EMEA, NA, and APAC regions, shaping the automation strategy alongside CX.
Frank Giroux
Manager Digital Transformation
Bayer
Frank Giroux is the Manager of Digital Transformation in SCM Pharma at Bayer Pharma. An industrial engineer with roots in Berlin and Toulouse, he has eight years of experience in digital transformation and ten years managing product supply IT projects. A specialist in chatbot and LLM applications, Frank earned the SCM Management Award for his 2017 Supply Chain Breakthrough project. He is also a speaker on digital transformation, AI, and innovation methods.
Daniel Krantz
Division Lead CX & Marketing
Otto Group
Leading Otto Group’s Customer Experience & Marketing division. Focusing on build and run of digital products and inhouse consulting, e.g. developing inhouse customer care voice and chatbots for numerous portfolio companies.
Alexander Schmitt
Head of Speech Technology #HeyMercedes
Mercedes-Benz
Alexander Schmitt has over 15 years experience in the field of Voice Assistants, Voice AI-related research and -Product Development. Alex began his Voice AI career at University of Ulm where he joined Germany’s first spoken dialog system research lab in 2007 pursuing his PhD on AI-driven approaches for Speech Dialog Systems in cooperation with New York-based SpeechCycle Inc. In 2012 he joined Mercedes-Benz where he was working in research, advanced engineering, and product development on next generation in-car voice assistants and emotion AI. Throughout his career Alex has authored and co-authored more than 60 international publications on conferences and journals in voice assistant-related fields and is today driving next-gen #HeyMercedes Voice Assistant with an outstanding team of software developers, data scientists and product owners.
Aura Hita Losa
CX Automations Specialist
On AG
As a CX Advocate and seasoned Marketer, Aura is at the forefront of advancing Conversational Automation in her role as a CX Automations Specialist at On. She brings over a decade of global digital expertise, and has dedicated over 5 years to the Conversational AI industry, with a focus on elevating customer-brand interactions through the application of AI technologies.
Passionate about creating meaningful conversations, Aura is highly engaged in understanding UX and cross-cultural consumer behavior, reflecting her dedication to fostering impactful and innovative solutions.
Yoav Barel
Founder & Managing Partner
Chatbot Summit
Yoav Barel is the Founder and CEO of Chatbot Summit and a Partner at Sunrize Research. He is a seasoned tech executive with senior positions at Sun Microsystems, Oracle, and LivePerson, where he pioneered customer experience innovations. Yoav believes that conversational experiences powered by Generative AI (Chatbots) will dominate how we interact with technology and businesses. He also advises startups and provides research services to corporations and investors.
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