Cobus Greyling is the Chief Evangelist at HumanFirst. With a deep understanding of the intricacies of the field, Cobus explores and shares insights about the evolving landscape of AI-powered conversational systems. Through his expertise in NLU design, evaluation, and optimization, as well as data-centric prompt tuning and LLM observability, Cobus is at the forefront of driving advancements in Conversational AI, revolutionizing the way machines understand and interact with human language.