Session Abstract

In this keynote, Thomas Neumann, Global Lead on Conversational AI at Vodafone, shares the remarkable evolution of Tobi - Vodafone’s virtual assistant. From its early days as an NLU-based system to its transformation into a cutting-edge GenAI framework, Tobi is now stepping into the realm of true agency. Thomas will unveil the latest advancements in Generative AI, Vodafone’s strategic vision for Tobi’s future, and the technological breakthroughs driving the shift toward autonomous, self-organizing AI. Don’t miss this opportunity to gain firsthand insights into the future of AI-powered customer interactions.