At the Customer Service department of Telefónica Germany, our top priority is providing exceptional customer service to our clients. Through our customer service voice and chatbot AURA, we are able to serve over 500k calls per month via hotline and chat, making it easier for our customers to get the support they need when they need it. With over 2000 answered FAQs and over 30 built-in self-services, we are committed to delivering the best possible experience through our digital assistant. Our team is dedicated to making sure our customers feel heard and valued, and we are proud to be making a positive impact in this field.