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Business & CX

Discover how to scale AI responsibly, maximize ROI, and align systems with organizational goals while ensuring trust and transparency.

About this Track

This track is for business leaders, technology strategists, and customer success teams who define and execute AI strategies. Discover how to scale AI responsibly, maximize ROI, and align AI systems with organizational goals while maintaining governance, transparency, and trust.

Who Should Attend?

  • Technology Leaders

  • CX Leaders

  • Digital Transformation

  • AI Product Leaders

What We'll Learn & Explore?

✓ Discover practical AI applications across key industries.

✓ Optimize decision-making with agentic AI systems.

✓ Create transformative business models powered by automation.

✓ Measure ROI with proven AI investment frameworks.

✓ Enhance customer experiences using AI-driven personalization.

✓ Customize AI agents to solve business-specific challenges.

✓ Scale AI solutions across finance, retail, and healthcare.

✓ Explore new opportunities with autonomous AI systems.

Key Speakers

Francesca Rossi

IBM Fellow and AI Ethics Global Leader

IBM

Prof. Gabriele Gramelsberger

Professor and Chair for Theory of Science and Technology

RWTH Aachen University

James Liu

Head of MB.OS Customer Experience

Mercedes-Benz

Alexander Schmitt

Head of Speech Technology #HeyMercedes

Mercedes-Benz

Christian Hohmann

Head of AI-Assistants & Tech

Henkel AG & Co. KGaA

Lauren Schroeter

Head of Digital Innovation Projects

Henkel

Frank Giroux

Manager Digital Transformation

Bayer

Koda Skurzewski

Board Member & Group Chief Commercial Officer

Mplus

Thomas Neumann

Global Lead on Conversational AI

Vodafone Group

Daniel Krantz

Vice President AI

VIER

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