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Agentic CX

Discover how to scale AI responsibly, maximize ROI, and align systems with organizational goals while ensuring trust and transparency.

About this Track

This track is for business leaders, technology strategists, and customer success teams who define and execute AI strategies. Discover how to scale AI responsibly, maximize ROI, and align AI systems with organizational goals while maintaining governance, transparency, and trust.

Who Should Attend?

  • Technology Leaders

  • CX Leaders

  • Digital Transformation

  • AI Product Leaders

What We'll Learn & Explore?

✓ Discover practical AI applications across key industries.

✓ Optimize decision-making with agentic AI systems.

✓ Create transformative business models powered by automation.

✓ Measure ROI with proven AI investment frameworks.

✓ Enhance customer experiences using AI-driven personalization.

✓ Customize AI agents to solve business-specific challenges.

✓ Scale AI solutions across finance, retail, and healthcare.

✓ Explore new opportunities with autonomous AI systems.

SESSIONS

9:30 - 10:00

April 1, 2025

State of the Bots 2025: Mastering Agentic AI Together

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Founder & Chair, Chatbot Summit

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10:00 - 10:30

April 1, 2025

Agentic AI: The Future of Intelligent Interaction

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Head AI Software - Austria & Switzerland, IBM

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10:30 - 11:00

April 1, 2025

Conversational Interfaces @ Mercedes-Benz

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Head of MB.OS Customer Experience, Mercedes-Benz

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11:00 - 12:00

April 1, 2025

Agentic AI Empowering Brand Consultants @Henkel: How Henkel drives the Customer Journey with AI Assistants

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Head of AI-Assistants & Tech, Henkel

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Head of Digital Innovation Projects, Henkel

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11:00 - 11:30

April 1, 2025

Ask Me Anything with Frank Giroux

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Manager Digital Transformation, Bayer

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12:00 - 12:30

April 1, 2025

Ask Me Anything with Christian Hohmann

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Head of AI-Assistants & Tech, Henkel

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13:00 - 14:00

April 1, 2025

Breaking Barriers: Overcoming Corporate Hurdles for Successful AI Adoption

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Vice President AI, VIER

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14:00 - 14:30

April 1, 2025

Ask Me Anything with Thomas Neumann

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Global Lead on Conversational AI, Vodafone

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15:00 - 16:00

April 1, 2025

AI agents supporting decisions in Supply chain management

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Manager Digital Transformation, Bayer

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16:00 - 17:00

April 1, 2025

Agentic AI & Minimal Value Architecture: How to Make AI Work for Business Transformation

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Partner - Lead ai+, dbeyond Group

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16:00 - 16:30

April 1, 2025

Ask Me Anything with Alex Schmitt

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Head of Speech Technology #HeyMercedes, Mercedes-Benz

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14:00 - 16:00

March 31, 2025

Soft Wins. Harnessing AI for Customer Service Efficiency

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Lead Conversational AI, On AG

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Global Conversational AI Senior Specialist, On AG

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16:00 - 18:00

March 31, 2025

7 Years of Innovation: Tobi’s Leap from NLU to GenAI and the Agentic Future

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Global Lead on Conversational AI, Vodafone

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16:00 - 18:00

March 31, 2025

Reliable and Trustworthy AI: Challenges in the Era of LLMs and Agentic AI

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Professor of Cybersecurity and Artificial Intelligence, Freie Universität Berlin

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SPEAKERS

James Liu

Head of MB.OS Customer Experience

Mercedes-Benz

Markus Danhel

Head AI Software - Austria & Switzerland

IBM

Christian Hohmann

Head of AI-Assistants & Tech

Henkel AG & Co. KGaA

Lauren Schroeter

Head of Digital Innovation Projects

Henkel

Frank Giroux

Manager Digital Transformation

Bayer

Koda Skurzewski

Board Member & Group Chief Commercial Officer

Mplus

Thomas Neumann

Global Lead on Conversational AI

Vodafone Group

Daniel Krantz

Vice President AI

VIER

Yoav Barel

Founder & Chairman

Chatbot Summit

Nils Seele

Partner LEA Partners, Board Member Aleph Alpha

LEA Partners

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