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Swipe Right on Relationship AI: Building AI Relationships: Smarter, Faster, and More Human

Absract

Agentic AI is changing the game - no more one-and-done customer interactions. It’s proactive, it remembers, and it works like a team to create seamless, personalized experiences. Let’s talk about how AI can build real relationships, not just transactions.

Topics To Be Covered

  • How AI fosters lasting relationships

  • Moving from reactive to proactive AI

  • The role of memory in personalization

  • AI teamwork for seamless experiences

Who Is This For?

  • CX & AI Strategists

  • Digital Engagement Leaders

  • Product & Innovation Managers

  • AI & Automation Experts

Meet Your Speaker

Board Member & Group Chief Commercial Officer, Mplus

Koda Skurzewski is a distinguished leader in the business process outsourcing (BPO), technology, and customer experience sectors, currently serving as the Group Executive Vice President for Sales and Marketing at Mplus Group. With a rich background in these industries, she has collaborated with some of the world's largest companies, developing innovative approaches that create distinct competitive advantages.

Throughout her career, Koda has been at the forefront of integrating advanced technologies to enhance customer experiences. Her leadership at Mplus Group exemplifies a commitment to innovation, as evidenced by the company's development of AI-powered solutions like Buzzeasy, an AI-first customer service platform. These initiatives reflect her vision of leveraging technology to create more efficient and human-centric customer interactions.

ADDITIONAL INFORMATION

Time & Place

April 1, 2025

11:45 - 12:00

The Ritz-Carlton, Berlin

Grand Ballroom II

Roundtables & Theatre Seating

Max. Capacity: 256 Seats

Limited Seating Still Available Upon Registration. Register Your Seat Here.

Notes

  • 15 min keynote

REGISTRATION

This session is available to all ticket holders.

Limited Seating Still Guaranteed

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