Absract
Join Aura Hita Losa and Clara Rizzo from On AG as they explore strategies for balancing AI-driven automation with human oversight. This workshop will cover best practices for ensuring AI decisions align with business goals, ethical standards, and customer expectations.
Topics To Be Covered
Will be available soon
Who Is This For?
Product Managers
Customer Experience Strategists
Technology Integration Specialists
Conversational AI Developers
Customer Service Managers
Meet Your Instructors
CX Automations Specialist, On AG
Aura Hita Losa is a CX Automations Specialist at On, where she leverages over a decade of global digital expertise and more than five years in the Conversational AI industry. As a CX advocate and seasoned marketer, Aura is passionate about advancing Conversational Automation to elevate customer-brand interactions through cutting-edge AI technologies.
Her work focuses on crafting meaningful conversations by understanding user experience (UX) and cross-cultural consumer behavior. Aura’s dedication to fostering impactful and innovative solutions reflects her commitment to transforming the way brands engage with their customers, creating seamless and personalized interactions that leave a lasting impression.
Global Customer Service Project Specialist, On AG
Clara Rizzo is a Global Customer Service Project Specialist at On, where she drives transformative AI and automation solutions for customer service teams across EMEA, NA, and APAC regions. Passionate about enhancing customer service experiences, Clara excels in understanding the unique needs of diverse teams and shaping automation strategies that align with customer experience goals.
With a strong focus on innovation, process optimization, and stakeholder collaboration, Clara is dedicated to delivering impactful solutions that improve efficiency and drive business growth. Her expertise in AI automation, project management, and team leadership makes her a valuable force in revolutionizing customer service processes on a global scale.
ADDITIONAL INFORMATION
Time & Place
March 31, 2025
14:00 - 16:00
The Ritz-Carlton Berlin
Salon Tiergarten
Classroom Seating
Notes
Agenda for this session:
Getting Settled - 5 mins
Information Session - 40 mins
Break - 5 min
Individual / Group Exercise - 20 min
Q&A/Discussion - 20 min
Reflection - 5 min
Prerequisits:
No specific technical skills required
Bring Your Own Laptop
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