Absract
In this masterclass, Jarno M. Koponen reveals how Zalando scaled AI-powered customer experiences across 21 languages and 50 million users, blending generative AI with UX design to drive innovation, personalization, and seamless cross-functional collaboration.
Topics To Be Covered
Scaling AI-driven CX globally
Driving cross-functional AI innovation
Blending UX and Generative AI
Who Is This For?
Enterprise AI & CX Leaders
Product Managers & UX Designers
AI & Data Science Teams
Digital Transformation & Innovation Executives
Meet Your Speaker
Product Design Manager, Zalando
Jarno M. Koponen is a seasoned product design and innovation leader who combines AI with product design and business to build impactful products, effective teams, and innovative organizations. He's work has been featured in notable publications such as Fast Company, TechCrunch, and VentureBeat among others. Jarno is currently leading product design for Personalization, Recommendations, Search and Browse (PRSB) at Zalando.
ADDITIONAL INFORMATION
Time & Place
April 1, 2025
11:00 - 12:00
The Ritz-Carlton Berlin
Salon Tiergarten
Classroom Seating
Notes
Agenda for this session
5 min introduction
25 min presentation
15 min Q&A
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