7 Years of Innovation: Tobi’s Leap from NLU to GenAI and the Agentic Future

Absract

In this keynote, Thomas Neumann, Global Lead on Conversational AI at Vodafone, shares the remarkable evolution of Tobi—Vodafone’s virtual assistant. From its early days as an NLU-based system to its transformation into a cutting-edge GenAI framework, Tobi is now stepping into the realm of true agency. Thomas will unveil the latest advancements in Generative AI, Vodafone’s strategic vision for Tobi’s future, and the technological breakthroughs driving the shift toward autonomous, self-organizing AI. Don’t miss this opportunity to gain firsthand insights into the future of AI-powered customer interactions.

Topics To Be Covered

Tobi’s evolution to GenAI
Strategies for AI-driven automation
Challenges in building agentic AI
Future of AI-powered assistants

Who Is This For?

Conversational AI Leaders
Enterprise AI & CX Teams
AI & ML Researchers
Digital Transformation Executives

Meet Your Speaker

Thomas Neumann

Global Lead on Conversational AI, Vodafone

Thomas Neumann is a visionary leader in leveraging new technologies to transform customer experiences, with a focus on digital channels that create the "wow" effect. As a driving force behind global chatbot and voice assistant solutions, he is passionate about innovations that enhance customer satisfaction and boost Net Promoter Scores (NPS).

With over 15 years of experience in the mobile industry, Thomas brings a unique blend of international expertise, diverse roles, and exceptional interpersonal skills to the table. His work bridges the transition from traditional app-based solutions to cutting-edge conversational interfaces, enabling businesses to navigate the evolving digital landscape and deliver impactful, customer-focused results.