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AGENTIC AI

MASTERING TOGETHER

2026 EDITIONS

BERLIN

THE RITZ-CARLTON, BERLIN | MARCH 24-25, 2026

AMSTERDAM

MOVENPICK AMSTERDAM CITY CENTRE | NOVEMBER 25-26, 2026

MIAMI

MIAMI (*PENDING ANCHOR SPONSOR) | MAY 12-14, 2026

PROUDLY MASTERED TOGETHER WITH

CORE TRACKS

CX & AGENTIC COMMERCE

Discover How Agentic AI Transforms Customer Experiences Across the Journey: From Marketing to Commerce

BUSINESS (MKB+ 🇳🇱)

Empowering Dutch Executives to Unlock AI’s Potential, Tailored for MKB+ and Family Businesses. AI Use It Or Lose It.

PRODUCT & DESGIN

Explore how to define and design enterprise-grade Agentic AI experiences over Chat & Voice.

AI SECURITY & GOVERNANCE

Securing AI Agents: Balancing Innovation, Risk, and Compliance

GENAI & DATA

Explore tools, frameworks, and architectures for building secure, scalable, high-performance AI systems.

PAST SESSIONS

CX

Masterclass

CX

CX

How Comfort Partners Uses Agentic AI With Voice To Handle Thousands Of Customer Calls Fully Autonomous

CX

Masterclass

CX

CX

Twists and Layers: How AI Agents Spice Up Conversational AI

CX

Masterclass

CX

CX

How Agentic AI Transforms Customer Experience: From Technological Evolution to Practical Tips

AI Security

Workshop

AI Security

AI Security

LLM as a Judge: Strategies & Tactics

Contact Center

Roundtable

Contact Center

Contact Center

Human & Machine; together they write the future

AI Security

Workshop

AI Security

AI Security

Securing AI agents through continuous Red Teaming

GenAI & Data

Masterclass

GenAI & Data

GenAI & Data

Beyond the Demo: Turning Gen AI Hype into Enterprise Reality at KPN

E-Commerce

Roundtable

E-Commerce

E-Commerce

How Agentic AI transforms (E)-Commerce

CX

Masterclass

CX

CX

Supercharging TOBI: Redefining Customer Experience with Real-time Translation and Voice

AI Security

Roundtable

AI Security

AI Security

The Breakthrough Benchmark: How Bias Creates Cost and Friction in Financial Chatbots

Product & UX

Masterclass

Product & UX

Product & UX

From Chat to Voice: Building the Next Generation of AI Interactions

E-Commerce

Masterclass

E-Commerce

E-Commerce

Agents of Negotiation: Agentic AI as the Next Frontier of B2C Commerce

THEY HAVE SPOKEN

James Liu

James Liu

Head of MB.OS Customer Experience, Mercedes-Benz

Nicolai Andersen

Nicolai Andersen

Chief Innovation Officer

Christian Hohmann

Christian Hohmann

Head of AI-Assistants & Tech, Henkel

Aura Hita Losa

Aura Hita Losa

Lead Conversational AI, On AG

Jean-Pierre Sleiman

Jean-Pierre Sleiman

Head of Product - Ops Platforms & AI Enablement, N26

Nils Seele

Nils Seele

Partner LEA Partners; Board Member @Aleph Alpha

Franz Weisenburger

Franz Weisenburger

SVP Innovation, Deutsche Telekom

Francesca Rossi

Francesca Rossi

IBM Fellow and AI Ethics Global Leader, IBM

Prof. Julie Wall

Prof. Julie Wall

Professor of AI & Advanced Computing, University of West London

Sahil Sakhuja

Sahil Sakhuja

Head of AI Products, Deutsche Telekom

Patricia Theile

Patricia Theile

Chief Product Owner, Voice Assistants, Miele Smart Home

Laura Simpson

Laura Simpson

Chief Intelligence Officer, McCann Worldgroup

Prof. Justine Cassell

Prof. Justine Cassell

Technology Strategy, Carnegie Mellon University

Frank Giroux

Frank Giroux

Manager Digital Transformation, Bayer

Thomas Neumann

Thomas Neumann

Global Lead on Conversational AI, Vodafone

Jarno Koponen

Jarno Koponen

Product Design Manager, Zalando

Kevin Lee

Kevin Lee

Chief Digital Officer, Consumer, BT

Roderick Soesman

Roderick Soesman

CEO, Comfort Partners

KEY TOPICS

PARTICIPATING COMPANIES

THEY HAVE SPONSORED

CM.com

DIAMOND

CM.com is a global leader in AI-powered Customer Engagement solutions, offering one platform to connect with consumers. At its core is HALO, our Agentic AI platform. HALO delivers hyper-personalized, conversational experiences at scale, seamlessly integrating with systems to optimize customer journeys, boost conversions, and enhance satisfaction. From marketing to customer service, operations and more, HALO empowers businesses to exceed customer expectations while driving efficiency and growth in a fast-paced digital world.

ElevenLabs

PLATINUM

ElevenLabs is a research-driven AI company creating the most realistic, versatile, and contextually aware voices in the world. Our technology generates speech that feels natural, unlocking new possibilities for human-computer interaction across entertainment, education, accessibility, and customer experience.

moojo.id

PLATINUM

moojo.id bridges the trust gap in brand-consumer engagement by enabling private yet verifiable consumer-owned profiles. Adopted by brands like Porsche and Starbucks, it powers AI agents for transparent, optimized, privacy-first commerce.

RIFF Digital Engagement

GOLD

RIFF is a specialist digital customer engagement partner with over 15 years of experience, delivering premium omnichannel customer care for globally recognised brands. With a team of 400+ multilingual experts, RIFF blends smart technology with human empathy to create seamless, scalable, and personal customer experiences. From live chat and social media to mobile personal assistants and AI-powered tools, RIFF ensures every interaction builds trust, loyalty, and satisfaction—24/7, across all channels. Whether navigating crises or optimising everyday service, RIFF is the calm in the chaos. Be Digital, Stay Human.

Giskard AI

GOLD

Giskard helps you secure your AI agents through our comprehensive testing system that combines hallucination detection, security scanning, and cybersecurity watch. Our platform ensures continuous protection by adapting to emerging threats, alerting you instantly when new AI vulnerabilities arise. We enable collaboration between technical and business teams and provide independent, expert validation for confident AI deployment.

Avanai

GOLD

Avanai helps enterprises reimagine work with AI agents and automation that deliver measurable results, not surprises. We design, build, and run enterprise-grade AI agents and automated workflows tailored to your business, accelerating decision-making, cutting costs, ensuring compliance, and unlocking 100% ROI potential in the first year. From strategy to execution to adoption, we partner with you at every stage of your AI journey.

Webfuse

GOLD

Webfuse is building a web without walls. From our base in Amsterdam, we’ve created the world’s first Augmented Web Proxy - a secure virtualization layer that lets humans and AI systems reshape, automate, and collaborate on any web experience. Today, Webfuse powers the next generation of Voice and Agentic AI, enabling intelligent agents not only to speak and reason, but to act - navigating, clicking, and completing real tasks across the live web. Our mission is to give builders the power to connect intelligence with action, bridging human guidance and autonomous execution in a trusted, compliant way.

Teleperformance

SILVER

Teleperformance is a leading global digitally-integrated business services company with over four decades of expertise across 100 countries, serving more than 1,500 of the world's best brands through 3.2 billion annual customer interactions. With a team of 3,500 AI engineers and experts, we combine advanced technology with human-centric experiences to build customer loyalty and transform challenges into opportunities. Recognized as a leader in both EMEA and Americas by Everest Group's Customer Experience Management services, we specialize in end-to-end AI transformation from strategy and implementation to continuous optimization, helping enterprises navigate the evolution from traditional BPO to AI-augmented and agentic AI-powered customer experience delivery. Our Triple C Model (Context, Convenience, Caring) framework ensures that as businesses adopt AI at scale, human connection remains the critical differentiator that drives integrity, empathy, and personalization.

GetVocal

SILVER

Revolutionizing Customer Interactions with Conversational Control
GetVocal AI transforms customer conversations with precision and control. Our hybrid approach combines predefined conversational graphs with AI that adapts on the fly, ensuring accurate and seamless dialogues. Unlike standard solutions, our AI excels in complex scenarios, learning and improving with each call to achieve expert-level performance. Whether qualifying leads or managing customer success, GetVocal provides unmatched transparency through in-depth conversational analysis. With our human-piloted AI agents, businesses experience continuous improvement and scalability, reducing operational burdens while driving results.

OMB Digital

SILVER

OMB Digital helps companies accelerate sales and recruitment with its AI Sales & Recruitment Framework, designed to deliver results every week—not weeks later. By automating key processes like LinkedIn AI outreach, lead and candidate summaries, AI voice recording, Voice Agents, and chatbots, OMB Digital ensures more meetings, better follow-ups, and faster access to the right people. The result is a more effective, efficient, and profitable process that creates a smoother experience for both businesses and candidates.

Milestone Consult

SILVER

Since our founding in 1989, we have been driving the digitalization of business processes as an established consulting partner in software development and data analytics. Today, we go beyond traditional automation and empower medium-sized and large enterprises with Agentic AI Solutions that actively collaborate with users, adapt dynamically to context, and deliver measurable business value.

With large language models setting new benchmarks for natural language interaction, we design solutions that transform static Q&A bots into intelligent assistants or build intelligent assistants from the ground up. Most recently, we delivered the first global AI-powered product advisory bot for a DAX-listed client, pioneering a new era of customer engagement.

Embarking on this exciting journey of growth together!

Learn

Participate in Applied Agentic AI Workshops. Participate in roundtables and attend inspiring keynotes and panels. Gain practical skills, knowledge, and insights from top industry experts and peers. 

Connect

Connect with like-minded AI professionals excited about the latest , build relationships and partnerships, schedule 1:1 meetings with potential clients or partners, and expand your professional network!

Collaborate

Position yourself as a thought leader in the Conversational & Generative AI community. Create long lasting relationships and leverage the event to advance your career and develop new partnerships.

SESSION FORMATS

HORIZON

Multi-Expert Short Formats

✓ 1.5 Hours of Various Short Sessions

✓ 4-6 Industry Experts 

✓ Keynotes, Success Stories, Demos, Panels
✓ Roundtable Discussions
✓ Interactive Audience-Led Q&A 

ROUNDTABLE DISCUSSIONS

Peer-to-Peer Exchange

✓ 30-Minute Thematic Discussions

✓ 10–12 Handpicked Participants per Table

✓ Guided by a Facilitator or Industry Expert

✓ Actionable Takeaways & Shared Best Practices

✓ Chatham House Rule to Encourage Open Exchange

✓ No Recordings Allowed

MASTERCLASS

Single-Expert Deep-Dive

✓ Deep Dive into a Specific Topic
✓ Thought Provoking
✓ 30 Minutes Keynote
✓ 15 Minutes Q&A
✓ Interactive Audience-Led Q&A

WORKSHOP

Hand On Skill Development

✓ Skill Enhancement

✓ 1.5-Hour Deep Dive

✓ Guidance from 1-2 Industry Experts

✓ Hands-on Exercises (Group or Individual)

✓ Limited Seating (Maximum of 30 Pax)

Throwback from Our Past Events

"I talked with a lot of enterprises and it inspired me to startup my own company"

Max Ahrens, PhD.

PhD in AI, Oxford; Founder MAIHEM

NETWORKING & FUN

RECEPTION EVENT

Celebrate Connections in Style Together

✓ Enjoy a relaxed atmosphere designed for meaningful connections.

✓ Meet attendees from diverse industries over cocktails and beers.

✓ Network with key speakers and influencers in an exclusive setting.

✓ Celebrate the event's milestones with music and entertainment.

PEER NETWORKING

Connect Deeply, Share Meaningful Insights

✓ Engage in curated discussions with industry leaders and peers.

✓ Share insights and experiences in an intimate, interactive setting.

✓ Expand your professional network with like-minded individuals.

✓ Discover new opportunities for collaboration and innovation.

CO-WORKING

Collaborate, Innovate, Get Things Done

✓ Work alongside professionals in a collaborative, energized environment.

✓ Access a dedicated space to brainstorm ideas and share feedback.

✓ Utilize on-site resources for seamless productivity.

✓ Build connections while co-creating solutions with your peers.

HAPPY HOUR

Relax, Recharge, Build New Bonds

✓ Unwind with fellow attendees over drinks and light bites.

✓ Foster organic conversations in a casual, friendly atmosphere.

✓ Build connections through fun icebreakers and group discussions.

✓ Strengthen professional relationships in a laid-back setting.

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